We all know that Google is a search giant and can imagine the large number of search customers it would have. Nevertheless, i feel a customer of any of a company’s services deserve to have a fairly reliable channel of communication with the company in case of complaints.

This does not seem to be the case with Google for its search customers in view of the answer given by Matt Cutts, a Google engineer who often acts as “official” Google spokesman on many issues.

Listen to Matt Cutts on this issue.
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